Parkside StayTeam


Parkside StayTeam Club

STAYTEAM general conditions are subject to all relevant laws and government regulations.

PHG  Stayteam Program is owned and operated by Parkside Hotels & Resorts a wholly owned subsidiary of Parkside Hotel Group. PHG and the Parkside marks are service marks or registered service marks of Parkside Hotel Group, LLC.

  • STAYTEAM is the loyalty program of the PHG Worldwide
  • The program has been created to reward Stayteam members for every stay at PHG Hotels Worldwide
  • Participation in the program is FREE
  • The program is for individual guests only. Groups or conferences participants are not eligible to membership. To enroll for the program the application form or electronic application form, available on website, has to be completed. The completed and signed application form should be submitted to a reception at one of the Parkside Hotels or sent to the following address:
    Parkside Hotel Group LLC
    c/o Stayteam Department
    P.O Box 10028
    Anaheim, California 92812 USA
  • After joining the program each Member shall receive a card with a unique number. The membership card may be used exclusively by its holder and each time must be presented at the hotel reception. The membership card is the property of the PHG Hotels and is non-transferable to a third party.
  • Points of PHG STAYTEAM guest program will be awarded on a basis – 1 point for every 1 US Dollar ( converted to US Dollar from other currency ) spent on all charges incurred at one of the PHG Hotels.
  • Only amounts included in the main hotel account, paid after issuing the invoice prior to the check out, shall be recalculated into points.
  • To convert the paid amount into bonus points the Member has to be checked in at one of the PHG Hotels at the time when such Member uses services qualified for points recalculation. Members cannot earn points for services used prior to enrollment for the STAYTEAM program.
  • The Company reserves the right to cancel accumulated points and close the account of a participating Member if no stay activity occurs during 1 year from the date of a 24-month membership initial period.
  • The violation of these terms and conditions by the Member participating in the STAYTEAM program results in the cancellation of rights and privileges relating to the participation in the program.
  • The Company reserves the right to change the program rules at any time.
  • A participating Member is responsible for reporting any changes regarding the contact details or other changes that may have influence on his membership in the STAYTEAM program.
  • To update a profile or obtain information regarding the account, a Member must provide card number and contact details proving his/her identity.
  • A membership account is given to each individual member. Only one account for each person will be accepted.
  • STAYTEAM have no monetary value and subsequently may not be transferred, barthered, sold or bequeathed except for the case specified in this regulations.
  • In the event of loss or theft of STAYTEAM membership card, the member must inform PHG Hotels immediately.
  • PHG Hotels the rights to exclude the member from the program, to cancel membership account, or to invalidate accrued points or awards in case that a member or representative is found to have documents fabricated, to make a false statement, or to violate the terms and conditions.
  • PHG Hotels the right to audit any and all members accounts at any time and without notice to the member to ensure compliance with the rules set forth in this program guide. In the event that an audit reveals discrepancies or violations, the discrepancies or violations are revolved and adjusted by PHG Hotels.
  • PHG Hotels the rights to demand compensation for cash equal to published rates and to take legal actions if necessary in case of abusive awards.
  • PHG Hotels reserves the right to change the STAYTEAM program rules, regulations, terms, conditions, awards, stay awards levels and special offers, in whole or in part, at any time with or without notice, even though such canges may affect the values of the stay points already accumulated. PHG Hotels may, among other things:
    (A) withdraw, limit, modify, or cancel any award;
    (B) change program points levels, conditions of participation, rules for earning, redeeming, retaining or forfeiting points credit, or rules for the use of points awards
  • Information provided by members shall be used to run STAYTEAM program. It is protected against unauthorized access and will not be released to outside companies or entities without members consent. PHG Hotels usually shares members information with STAYTEAM partners. In accordance with PHG Hotels laws and personal information security policy of Parkside Hotel Group LLC.
  • Any protests or objection to points accrual and awards use should be made within one year after the date of stay.
  • By placing a signature on an application form of the PHG Hotels Stayteam Program or filling out the electronic form at, all persons that wish to enroll acknowledge that they have read, understood and will comply with this Terms and Conditions and express their consent for processing personal data by PHG Hotels Stayteam Program to the extent needed for the marketing purposes.

Parkside Hotel Group LLC
Stayteam Department
P.O Box 10028
Anaheim, California 92812 USA